Frequently Asked Questions

Everything you need to know about your Lorex Pro experience.

What kind of warranty comes with Lorex Pro electronics?

All Lorex Pro products include a comprehensive 24-month manufacturer warranty covering any defects in materials or workmanship.

How long does shipping take and is it tracked?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.

What is your return policy for open-box electronics?

We offer a 30-day hassle-free return policy. If you are not satisfied, you can return the item in its original packaging for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options through Klarna.

Are your products compatible with international voltage standards?

Most of our electronic devices are dual-voltage (110V-240V). Please check the 'Technical Specifications' section on the specific product page for confirmation.

Do you offer technical support for setup and installation?

Yes, our expert technical team is available Monday through Friday via live chat and email to assist you with any product configuration or troubleshooting.